Clients in the News – Children’s Healthcare of Atlanta: I’m a hospital executive who started working 12-hour ER shifts. I finally learned why my staff ignored my emails.

Children’s Healthcare of Atlanta Chief Administrative Officer Linda Matzigkeit became a certified EMT and began working 12-hour ER shifts to support frontline staff during and after the pandemic. That experience taught her face-to-face huddles and mobile updates worked far better in the fast-paced emergency department.