Taco Bell and Old Spice recently interacted with each other on Twitter, as reported by PR Daily. When Old Spice tweeted “Why is it that ‘fire sauce’ isn’t made with any real fire? Seems like false advertising,” Taco Bell tweeted a response to the mention of their product, “@OldSpice Is your deodorant made with really old spices?”
I was surprised when I first read the posts, but it also made sense. If Facebook and Twitter users often mention brands and friends in their Facebook posts and tweets, why shouldn’t companies also interact with other brands online? It seems like it would be a common practice, yet it is so uncommon that two brands exchanging briefly on Twitter is a “newsworthy” story.
This exchange sparked the question: Are brands finally catching up to the more casual atmosphere on social media? While many brands have been figuring out how to voice their personality online, others are still wearing the wrong clothes. Many brands try to avoid a conversational tone on social media, but find it hard to connect with customers.
It is important to determine the right voice and tone for your brand so that it reaches your audience effectively. To reach more potential customers, some brands may want to consider interacting with other brands as part of their social media strategy. While the interaction must be appropriate – for example, a baby clothing company probably wouldn’t interact with a nightclub – reaching out to other brands occasionally may make your brand seem more human. For example, Taco Bell and Old Spice have two completely different products, yet they have a similar audience, which makes them a good fit.
After determining which brands might be a good fit for your company, give it a try and start a conversation. While it shouldn’t be forced, you just might make a new friend – which may lead them to mentioning your company with their followers.
Has your company ever started a conversation with another brand on social media?
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